PP-R-FWW-10190477

Item not received$312.00

PayPal claim · opened 7 Oct, 15:10 UTC

WonSandbox test decision (we triggered it)

PayPal allows now:nothing (case closed)

Replay this case from before PayPal's decision (the run in our video)

Agent · 9 steps

Agent trace

Reads PayPal, never sends without you

Step 1: Read the dispute from PayPal
Step 2: Pull the order and payment
Step 3: Check shipment tracking
Step 4: Read store and chat logs
Step 5: Weigh the evidence
Step 6: Draft the response
Step 7: Check every claim against its source
Step 8: Build the evidence pack
Step 9: Wait for your approval

Case file · PP-R-FWW-10190477

Evidence on file

Start the agent to open the file

The agent files every record it finds here: PayPal data, carrier scans and your store records. Then it ties each claim to its record, and stamps a verdict.