Pattern 1 · medium impact
Buyers open cases before the package arrives
2 of 6 "item not received" cases were opened before the carrier delivered the package.
2 cases:$142.00 · Serving platter set of 3, hand-glazed$9.50 · Small bud vase, celadon
All cases
Prevent the next dispute
Patterns across your 7 cases, found by fixed rules. Each lists the cases it comes from. The suggestions cite these patterns, and any number in them is checked against the data. You decide what to change.
What to change
Suggested changes
AI · recordedOne real Claude call for the whole portfolio, recorded and replayed at no cost.
1Send tracking info immediately after shipping
Buyers who see active tracking updates are less likely to open cases prematurely.
2Add expected delivery date to shipping confirmation
Clear delivery timelines help buyers understand normal delivery windows and reduce panic disputes.
3Message buyer if tracking shows delay beyond estimate
Proactive communication about delays prevents buyers from assuming the package is lost and opening cases.
Patterns in your cases
Lessons from single cases
TemplateEach happened in one case, so it is not a pattern yet. Found by fixed rules from the case's own records; the suggestion is a rules template, not AI.
Incomplete address on the label, package returned to you
Your store log notes an address error on the label, and the (mock) carrier's last scan is "returned to sender". The buyer never had a chance to receive it, so the agent recommends a refund.
What to change: Ask for the apartment or unit line at checkout and check the address before printing the label.
Shipped without tracking: nothing can prove delivery
No tracking number is on file at PayPal and there are no carrier scans, so there is no proof of delivery to send; the agent recommends a refund.
What to change: Buy tracking for every shipment and add it to the PayPal order when you print the label.