PP-R-VYZ-10190425

Item not received$42.00

Inquiry · opened 6 Oct, 17:08 UTC

Your move· 19d 1h at snapshotPayPal's due date for this case: 26 Oct, 17:08 UTC

If you don't respond in time and the buyer escalates it to a claim, PayPal resolves the case in the buyer's favor (PayPal Help Center).

PayPal allows now:Message buyerMake offerEscalateProvide evidenceAccept claim

Agent · 9 steps

Agent trace

Reads PayPal, never sends without you

Step 1: Read the dispute from PayPal
Step 2: Pull the order and payment
Step 3: Check shipment tracking
Step 4: Read store and chat logs
Step 5: Weigh the evidence
Step 6: Draft the response
Step 7: Check every claim against its source
Step 8: Build the evidence pack
Step 9: Wait for your approval

Case file · PP-R-VYZ-10190425

Evidence on file

Start the agent to open the file

The agent files every record it finds here: PayPal data, carrier scans and your store records. Then it ties each claim to its record, and stamps a verdict.