PP-R-FWW-10190477

Item not received$312.00

PayPal claim · opened 7 Oct, 15:10 UTC

PayPal reviewing· no deadline

PayPal allows now:Accept claimSupporting info

Rewound to before PayPal's decision. This is the case as the agent saw it just before 7 Oct, 15:33 UTC, before we sent anything: the run shown in our video. Later events are hidden.

What happened next, in the live sandbox: we approved and sent the supporting info (200), then triggered PayPal's decision with the sandbox test endpoint. PayPal recorded it as won: a sandbox test decision (we triggered it).

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Agent · 9 steps

Agent trace

Reads PayPal, never sends without you

Step 1: Read the dispute from PayPal
Step 2: Pull the order and payment
Step 3: Check shipment tracking
Step 4: Read store and chat logs
Step 5: Weigh the evidence
Step 6: Draft the response
Step 7: Check every claim against its source
Step 8: Build the evidence pack
Step 9: Wait for your approval

Case file · PP-R-FWW-10190477

Evidence on file

Start the agent to open the file

The agent files every record it finds here: PayPal data, carrier scans and your store records. Then it ties each claim to its record, and stamps a verdict.